Acceptable Use Policy

Last updated: November 13, 2026

All shops share parts of TBSP Shop Software, including email sending and Max. These rules keep it fast, trusted and safe for everyone. Breaking them can get a shop paused or closed (Terms of Service, sections 12 and 13).

1. Products and artwork

Don't use the software to sell or print:

• artwork, logos or trademarks you don't have the right to use (counterfeit team, brand or character merch included)
• anything illegal where you or your customer is
• content that threatens, harasses or promotes violence against people or groups
• sexual content involving minors, in any form

We act on valid copyright and trademark complaints sent to sales@tbsp.la. If we get one about your shop, we'll forward it and may take the item down.

2. Email

• Email only people who asked for a quote, ordered from you, or agreed to hear from you.
• Every marketing email must say who it's from, include your shop's mailing address, and have a working unsubscribe link (the software adds these). Honor unsubscribes.
• Don't import bought or scraped email lists.
• Don't pretend to be someone else, or change the sending address to hide who you are.
• Keep within your daily sending limit (2,000 emails a shop). If bounces or spam complaints climb, we may pause sending while we work it out with you.

3. Max and automatic tools

• Don't use Max or the image tools to make content that breaks section 1, or to mislead customers about prices or delivery.
• Don't try to get around your plan's chat, voice or quote limits, or use Max for anything other than your shop's own customers.

4. Security and fair use

• Don't try to get into another shop's data, or test, scan or attack the software without our written OK. If you find a security problem, tell us at sales@tbsp.la and we'll thank you.
• Don't share sign-ins between people. Each team member gets their own.
• Don't overload the system with automated requests, scraping or bulk imports outside the import tools.
• Don't upload viruses or harmful files.

5. Payments

Use your payment accounts only for real sales of your shop's products and services, and follow Stripe's rules. Don't use the software to process payments for another business.

6. If something goes wrong

If we see a problem, we'll usually email you first and give you a chance to fix it. If it puts other shops, customers or the service at risk, we may pause the part involved right away (for example email sending or one product) and then contact you.

Questions about these rules: sales@tbsp.la.