Privacy Policy

Last updated: November 13, 2026

This policy explains what TBSP LLC ("TBSP", "we") does with personal information on tbsp.la and in TBSP Shop Software. It covers two kinds of information, and we treat them differently.

1. Two kinds of information

• About you, the shop: the owner's and team members' names, emails, phone numbers, sign-in details and billing details. For this information, TBSP decides how it's used.
• About your shop's customers: the names, emails, phone numbers, addresses, orders, artwork and messages your customers give your shop. This information belongs to your shop. We only store and process it for you, to run your software, as described in section 6.

2. What we collect about shops

• what you enter when you sign up or apply for a demo: shop name, your name, email, phone, city and state, and your web address
• billing details, handled by Stripe (we never see or store full card numbers)
• team member accounts, sign-in history and the activity log of changes in your back office
• how much of your plan you use (quotes, Max chats and voice minutes, emails sent)
• support emails and call notes
• technical information when you visit tbsp.la or your back office: IP address, browser, device, pages and times, used to keep the service running and secure

3. How we use it

• to create and run your shop, bill you and send you receipts
• to support you, and to tell you about changes, outages, billing problems and your plan limits
• to keep accounts secure and prevent fraud and abuse
• to improve the software, using totals and patterns rather than one shop's details
• to tell you about new features. You can unsubscribe from these at any time; service emails (billing, security) still come.

We don't sell personal information, and we don't share it for other companies' advertising.

4. Who we share it with

We use a small set of service providers to run the software. They may only use the data to provide their service to us:

We also share information when the law requires it, to protect our rights or someone's safety, or with a company that takes over this software (it must keep this policy's promises).

5. Cookies

tbsp.la and your back office use cookies to keep you signed in and to remember your light or dark mode. We don't use advertising cookies. If we add visit counting to tbsp.la, we'll list it here first.

6. Your customers' information (data processing)

When your shop uses the software, we process your customers' information on your behalf, and only on your instructions. Specifically, we:

• use it only to run your shop's software and to support you when you ask
• don't sell it, use it to market to your customers, or combine it with other shops' data
• keep each shop in its own separate database
• limit staff access to what's needed for support, and log support sign-ins in your activity log
• only use the service providers listed in section 4, and update this list before adding a new one
• tell you without undue delay, and within 72 hours of confirming it, if we learn of a breach affecting your customers' information
• help you answer your customers' requests to see, correct or delete their information (most of it you can do yourself from the customer's page)
• delete it as described in section 8 when you leave

You're responsible for having a privacy policy for your own customers, for having a lawful reason to collect their information, and for following marketing laws when you email them. The software gives you a default privacy policy for your website that you can edit in Settings › Policies.

7. Security

Each shop runs on its own app and database. Data is encrypted in transit, connection keys you save (like a Stripe or supplier key) are encrypted at rest, and two-step sign-in is available for every team member. Databases are backed up daily and weekly. No system is perfectly secure, so please use strong passwords and turn on two-step sign-in.

8. How long we keep it

• Shop and customer data: while your subscription is active, then 60 days after your plan ends (your shop is paused, and we email you before anything is deleted), then deleted along with its backups.
• Billing records: as long as tax law requires (usually 7 years).
• Demo applications from shops that never sign up: up to 2 years.

9. Your choices and rights

You can see and correct most of your information in your back office. To ask for a copy, a correction or deletion, email sales@tbsp.la from the email on the account. We'll answer within 30 days. Depending on where you live (for example California), you may have more rights under local law, and we won't treat you differently for using them.

10. Children

The software is for businesses. We don't knowingly collect information from children under 13.

11. Where data is stored

Data is stored and processed in the United States.

12. Changes

We'll post changes here and email shop owners about important ones at least 30 days before they take effect.

13. Contact

TBSP LLC, 5738 Holmes Ave., Los Angeles, CA 90058. Email: sales@tbsp.la.