Terms of Service

Last updated: November 13, 2026

These terms are the agreement between TBSP LLC ("TBSP", "we", "us") and the business that signs up for TBSP Shop Software ("you", "your shop"). By ticking "I agree" at sign-up, or by using the software, you accept them. If you sign up for a business, you confirm you can bind that business.

1. What you get

TBSP Shop Software is a website and back office for decoration and print shops: your storefront with product designer and checkout, quotes, orders, art proofs, payments, blanks ordering, work orders, Max (the website assistant) and the automatic follow-ups. We host it, keep it updated and back it up. What each plan includes is listed on tbsp.la and in Settings › Plan & billing.

2. Your account

• You must be a business, and the person signing up must be at least 18.
• Keep your details correct, and keep passwords private. Turn on two-step sign-in for every team member who can see money or customer data.
• You're responsible for what your team members do in your account. Each plan includes a set number of team members; extra members are $15 a month each.
• Tell us at sales@tbsp.la right away if you think someone got into your account.

3. Plans and payment

• Plans are billed monthly, in advance, in US dollars, by card through Stripe. Current prices: Starter $99, Shop $219, Pro $399, Multi-location from $699 a month.
• Founding price. The first founding shops get 40% off the Shop, Pro and Multi-location plans for as long as their subscription stays active. Starter has no founding discount. If you cancel and come back later, the founding price does not come back with you.
• Changing plans. You can move up or down any time in Settings › Plan & billing. Stripe prorates the difference.
• Price changes. We'll email you at least 30 days before a price change takes effect. Founding prices never go up.
• Taxes. Prices don't include sales tax. We add it where the law says we must.
• Usage above your plan. Each plan includes a monthly number of Max chats (Starter 50, Shop 300, Pro 1,000, Multi-location 3,000) and, on Pro and up, Max voice minutes (300 and 1,000). We warn you at 80%. If you've switched on extra usage, chats over your plan cost $0.40 each and voice minutes $0.15 each, billed with your next invoice. If you haven't, new chats and automatic email reading pause until next month. A conversation already under way is never cut off.
• Online card payments from your customers carry a platform fee of 0.5% on top of the card processor's own rate. There's no platform fee on bank transfers, or on plans where you use your own Stripe account directly.

4. 30-day money-back guarantee

If you cancel within 30 days of your first payment, we refund everything you've paid us, automatically, no questions asked. This applies once per shop (the same business, owner email or Stripe account can't use it twice). Charges for usage above your plan in those 30 days aren't refunded. After 30 days, payments aren't refunded, and canceling stops the next renewal.

5. Missed payments

If a payment fails, Stripe retries it and we email you. If it's still unpaid 14 days after it first failed, your shop is paused: your website shows a short "we'll be back soon" notice and your team can't use the back office, except for Plan & billing so you can pay. Nothing is deleted. Once you pay, your shop switches back on by itself.

6. Canceling and your data

• You can cancel any time in Settings › Plan & billing. Your plan runs until the end of the period you've paid for.
• Your data is yours. Before you cancel, you can export your orders, customers, quotes and invoices as spreadsheet files, and download your art files.
• When your plan ends, your shop is paused and everything is kept for 60 days. We email the owner when it ends, again at 30 days, and twice in the last week. Restart your plan any time in those 60 days and your shop comes back as it was. Reply to any of those emails and we'll send you a copy of your customer and order lists.
• After 60 days, your shop's website, back office and database are deleted, along with their backups.
• If you want everything deleted sooner, email sales@tbsp.la from the owner's email and we'll do it within 10 business days.

7. What you connect, and what we provide

• You connect your own accounts: your Stripe account for customer payments, your blank supplier accounts (such as S&S Activewear), your shipping carrier, your email inbox and your domain. Those services have their own terms and fees, which are between you and them. We're not responsible for their outages, price changes or decisions (for example, a supplier canceling an order or Stripe holding a payout).
• We provide, inside your plan: hosting, backups, your shopname.tbsp.la address, sending your emails to customers, and Max. You can add your own Max key in Settings for unlimited use on your own bill.
• Email sending goes through our email provider, from our sending address with your shop's name. To protect delivery for every shop, each shop can send up to 2,000 emails a day. Marketing emails must follow anti-spam laws (see the Acceptable Use Policy).

8. Your customers are your customers

You are the seller. When your customers order on your website or pay your invoices, the sale is between you and them. That means you are responsible for:

• your prices, the products you make, delivery, refunds, reprints and customer service
• your own policies for customers (the software fills in sensible defaults from your settings, and you can edit them in Settings › Policies)
• collecting and paying sales tax, and any licenses your business needs
• having the right to print the artwork your customers send you
• treating your customers' personal information lawfully

Max and the automatic quote drafts work from the prices, products and rules you set. Check them. You're responsible for quotes and messages sent from your shop, including ones the software drafted or sent for you.

9. Moving to TBSP

For founding shops we move your past orders, customers and prices over from your old system, and we can help move your website so you keep your search rankings. We do this with care, but you should keep your own copy of your old data until you've checked everything arrived.

10. Uptime, backups and support

• We aim for the software to be available 99.5% of the time each month, not counting planned updates (which we try to do overnight, US time) and problems with services we don't control. This is a goal, not a guarantee.
• Your shop's database is backed up daily and weekly.
• Support is by email at sales@tbsp.la, on business days. Pro and Multi-location plans get priority support and onboarding calls.
• We add and improve features all the time. We may change or remove a feature, but we won't take away a core part of your plan (website, quotes, orders, proofs, payments) without 30 days' notice.

11. Who owns what

• Yours: your shop's data, your customers' information, your logo, your products, your prices and your website content. You give us permission to host, copy, back up and process it only to run the software for you and support you.
• Ours: the software, its design and code, the TBSP name and logo, and Max. You may not copy, resell or take apart the software, or use it to build a competing product.
• Feedback: if you send us ideas, we may use them without owing you anything.
• We may name your shop as a customer (for example, "used by Acme Prints") unless you ask us not to.

12. Fair use

Use the software only for lawful business, and follow the Acceptable Use Policy at tbsp.la/acceptable-use. We may pause a shop that breaks it, puts other shops at risk or doesn't pay. Where we can, we'll warn you first and give you a chance to fix it.

13. Ending this agreement

You can end it by canceling. We can end it with 30 days' email notice, or right away if you seriously break these terms or the Acceptable Use Policy. If we end it without cause, we refund any part of the current month you've already paid for. Either way, section 6 (exporting your data) still applies.

14. Warranties

We work hard to make the software reliable, but it is provided "as is" and "as available". To the extent the law allows, we don't promise it will be error-free or uninterrupted, or that drafted quotes, prices, tax amounts or messages will always be correct. Check what matters before you send it or print it.

15. Limits on liability

To the extent the law allows:

• Neither side is liable for indirect or consequential losses, such as lost profits, lost sales, lost data you could have restored from an export, or a missed deadline on a customer's order.
• Our total liability for all claims is limited to what you paid us in the 12 months before the claim.

These limits don't apply to your obligation to pay what you owe, or to either side's fraud or willful misconduct.

16. If someone makes a claim

If one of your customers or anyone else brings a claim against us because of your products, your artwork, your customers' content, your marketing emails or your breach of these terms, you'll cover our reasonable costs of defending it. If someone claims the software itself infringes their rights, we'll defend you and cover those costs.

17. Disputes

These terms are governed by the laws of the State of Ohio. If there's a problem, email sales@tbsp.la first; most things get fixed in a call. If we can't settle it within 30 days, either side may bring a claim in small claims court, or by individual arbitration under the American Arbitration Association's commercial rules. Claims are brought individually, not as part of a class action.

18. Changes to these terms

We'll post changes here and email the shop owner at least 30 days before they take effect (sooner only if the law requires it). If you don't agree, you can cancel before they take effect. Using the software after that date means you accept the new terms.

19. Other terms

These terms, the Privacy Policy and the Acceptable Use Policy are the whole agreement. If one part can't be enforced, the rest still applies. Neither side is responsible for delays caused by events outside its control. You may transfer this agreement only with our written OK; we may transfer it to a company that takes over this software.

20. Contact

TBSP LLC, 5738 Holmes Ave., Los Angeles, CA 90058. Email: sales@tbsp.la.